TERMS AND CONDITIONS OF SERVICE – DUPLAR AI CLIENT INTAKEAGENTS

Last Updated: 28th April 2026

1. Agreement to Terms

By subscribing to the Duplar Legal AI Infrastructure and paying the Managed Setup Fee, you (the “Firm”) agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between the Firm and Duplar Digital (“Duplar”).

2. Scope of Service

Duplar provides an automated administrative infrastructure consisting of six AI-powered agents and integrated workflows.

  • Managed Setup: Duplar will perform a one-time integration of the agents into the Firm’s existing Practice Management System (PMS) and communication channels.
  • Licence: Duplar grants the Firm a non-exclusive, non-transferable licence to use the infrastructure for the duration of the annual subscription.

3. Professional Responsibility & No Legal Advice

  • The “Human-in-the-Loop” Requirement: The Firm acknowledges that Duplar’s agents are administrative tools, not qualified solicitors. All outputs generated by the AI (including draft letters and summaries) must be reviewed and approved by a qualified fee-earner before being sent to a client or acted upon.
  • No Solicitor-Client Relationship: Duplar is a technology provider and does not engage in the practice of law. We are not responsible for the accuracy or legal validity of the documents generated.

4. Fees and Payment

  • Managed Setup Fee: A one-time, non-refundable fee of £595 is payable upon commencement of the integration.
  • Annual Subscription: The fee of £799 is payable in advance. This covers the technical maintenance of the agents and API access for a 12-month period.
  • Renewal: Subscriptions will automatically renew annually unless cancelled 30 days prior to the renewal date.

5. 7-Day Practice Guarantee

If, within 7 days of the completed implementation, the Firm determines that the system has not improved intake efficiency, Duplar will refund the £799 annual subscription fee in full.

  • Note: The Managed Setup Fee remains non-refundable once the integration work has been completed, as it covers the manual engineering hours dedicated to your firm.

6. Data Privacy & Confidentiality

  • GDPR Compliance: Both parties agree to comply with UK GDPR. Duplar acts as a Data Processor.
  • Confidentiality: Duplar warrants that it utilizes a “Zero-Persistence” architecture. No client data is stored on Duplar’s servers. Data is processed in-memory and purged immediately following the completion of an automated task.
  • Professional Privilege: Duplar’s infrastructure is designed to maintain and protect Legal Professional Privilege by ensuring data is transferred directly to the Firm’s own secure systems.

7. Limitation of Liability

To the maximum extent permitted by law, Duplar shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or legal malpractice claims) arising out of the use or inability to use the system. Our total liability shall not exceed the total amount paid by the Firm in the 12 months preceding the claim.

8. Technical Dependencies

The Firm acknowledges that the service relies on third-party APIs (such as OpenAI, Groq etc). While Duplar strives for 99.99% uptime, we are not responsible for outages caused by these third-party providers or the Firm’s own PMS (e.g., Clio, Lawcus).

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.